As much as we want to deliver our amazing products to everyone who wants to buy one, at this moment we can only ship to addresses in the 48 contiguous United States and Canada.
We understand that international shipping is complicated and can be frustrating! However, just like with any issue you may have, our expert Customer Service Team is always happy to help answer your questions and do everything we can to get your items directly to your door.
Free Shipping Policy
- Free Shipping: we offer free shipping on all orders to the 48 contiguous United States and Canada.
Shipping and Delivery times
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
- Processing time:
- The time it takes to prepare your item(s) to ship. This includes preparing your items, performing quality checks, and packing for shipment.
- Shipping time:
- The time for your item(s) to travel from our warehouse to your destination.
Important: all items sold at Front Products are processed within 2-5 business days and are guaranteed to be delivered in 7-15 business days for orders that ship within the 48 contiguous United States and 7-25 business days for shipments to Canada. If you need an estimated date of delivery before placing your order please contact us at email@example.com.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation. Please note that we are not responsible for delays caused by the customs department in your country.
NOTE: processing and shipping times may vary due to delays beyond our control or any other force majeure incidents.
Will I be charged with customs and taxes?
Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility. For further details of charges, please contact your local customs office.
Full refunds are not available under the following circumstances:
- Delays caused by the buyer providing incorrect or incomplete delivery information.
- Delays in delivery caused by force majeure event, such as natural disasters, bad weather, war and others.
- Delays in delivery caused by any other beyond our control, such as public holidays, Customs issues and others.
The estimated delivery time may also vary according to your location and the origin of your order.
If you require any further information or assistance, please do not hesitate to contact us at firstname.lastname@example.org.
Enjoy shopping at Front!
Front Products Team